Terms and Conditions of Sale

1. Identification of the seller

The seller is Eyestyle, S.L. (hereinafter "Eyestyle", "we", "us"), a company incorporated under the laws of Spain. Full identification details are available in our Legal Notice and reproduced below:

• Legal name: Eyestyle, S.L.
• Tax number (NIF): B94084878
• Registered office: Calle López de Neira 3, 3ª planta, oficina 301, 36202 Vigo, Pontevedra, España
• Commercial register: Registro Mercantil de Pontevedra, tomo 3886, folio 100, hoja PO-55126, inscripción 1.ª
• Customer service email: [email protected]
• Customer service phone: +34 639 58 64 54

2. Scope and product range

These Terms apply exclusively to purchases made by consumers — natural persons acting outside the scope of their business, trade or profession — through eyestyle.pt.

At this stage Eyestyle sells non-prescription products only: sunglasses, contact-lens solutions, eye drops and other over-the-counter ocular care products, cases, cleaning kits and accessories. Eyestyle does not currently sell prescription glasses or prescription contact lenses through the website. Should that change, these Terms will be updated and any new requirements applicable to those products will be clearly disclosed.

3. Language and duration of the contract

The contract may be concluded in Portuguese, Spanish or English. The text of the contract is the version of these Terms in force at the time the order is placed and is archived by Eyestyle for accounting and legal purposes; the customer receives a copy attached to the order confirmation email.

Each contract relates to the specific order placed. There is no automatic renewal and no minimum purchase commitment.

4. Minimum age to purchase

Only persons aged 18 or over, with legal capacity to enter into contracts, may place orders on eyestyle.pt. By confirming the order you represent that you meet this requirement.

5. How to place an order

The purchase process consists of the following steps:

• Browse the catalogue and add the desired products to the shopping cart
• Review the cart — quantities, variants, delivery address and estimated shipping
• Log in or create a customer account, or continue as a guest if available
• Confirm the shipping and billing details, apply any promotion code, and select a shipping method
• Choose a payment method and authorise the payment through Stripe
• Receive an order confirmation email with the order number, the items purchased and the applicable Terms

6. Product description and availability

Eyestyle makes reasonable efforts to describe the products accurately, including images, dimensions and composition. Slight differences in colour, packaging or presentation may occur due to manufacturer changes or the technical limitations of digital reproduction. Such differences do not give rise to any right to cancel the order, provided that the essential characteristics of the product remain unchanged.

All products are sold subject to availability. If a product becomes unavailable after you place an order, Eyestyle will inform you and offer the option of cancelling the order and receiving a full refund, or replacing it with an equivalent item.

7. Prices and VAT

Prices displayed on the site are in euros (EUR) and include the applicable Value Added Tax (IVA / IVA) according to the buyer's delivery country. Shipping costs are calculated separately and shown in the cart before payment is authorised.

The total amount you pay, including taxes and shipping, is displayed on the order summary before you confirm the purchase. Eyestyle reserves the right to correct obvious pricing errors before an order is dispatched; in such cases you will be offered the option of confirming the corrected price or cancelling the order at no cost.

8. Payment methods and security

Payments are processed securely through Stripe Payments Europe, Ltd. Eyestyle never receives or stores the full card details of the customer. Accepted payment methods are those displayed at checkout and may include major credit and debit cards and other methods supported by Stripe.

Stripe complies with the PCI DSS standard and applies strong customer authentication (SCA) whenever required by PSD2. Orders are only dispatched after the payment has been successfully authorised and the funds are confirmed.

9. Invoicing

A fiscal invoice is issued in the name of the customer identified at checkout and sent by email after the order is confirmed. The customer is responsible for providing a valid tax number when requesting an invoice with a specific tax ID.

10. Shipping, delivery and pickup

Eyestyle delivers to Portugal and Spain and offers in-store pickup at Loja Famalicão. Shipping costs and estimated delivery times are displayed before the order is confirmed and are also described in the Shipping Policy, which is an integral part of these Terms.

Risk of loss and damage passes to the customer upon delivery of the products to the carrier's delivery point or, in the case of pickup, upon collection at Loja Famalicão.

11. Right of withdrawal (30 days)

The consumer has the right to withdraw from the contract within thirty (30) calendar days from the day on which the consumer or a third party indicated by the consumer (other than the carrier) acquires physical possession of the goods, without having to give any reason, in accordance with Articles 9 to 18 of Decreto-Lei n.º 24/2014 of 14 February (Portugal) and Articles 102 to 108 of Real Decreto Legislativo 1/2007 (Spain). The statutory minimum is fourteen (14) days; Eyestyle extends it to thirty (30) days.

To exercise the right of withdrawal, the customer must send an unequivocal statement (for example, a letter sent by post or an email) to [email protected] before the 30-day period has expired. A model withdrawal form is available on the Refunds page and may be used, but is not mandatory. The burden of proof of exercising the right of withdrawal rests with the consumer.

Once the withdrawal has been communicated, the customer must return the goods to Eyestyle without undue delay and in any event within fourteen (14) days from the day on which the withdrawal is communicated. Return shipping costs are borne by the customer, except where the product is defective or does not match the order. Eyestyle will reimburse all payments received, including the cost of the original delivery (except for any supplementary costs resulting from the customer's choice of a delivery type other than the least expensive type of standard delivery), without undue delay and not later than 14 days from the day on which Eyestyle is informed of the decision to withdraw, using the same means of payment as the original transaction, unless the customer has expressly agreed otherwise. Eyestyle may withhold reimbursement until the goods have been received or the customer has supplied evidence of having sent the goods back, whichever comes first.

12. Exceptions to the right of withdrawal

In accordance with Article 17 of Decreto-Lei n.º 24/2014 and Article 103 of Real Decreto Legislativo 1/2007, the right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (for example, opened eye drops, opened contact-lens solutions, opened personal care items)
• Goods liable to deteriorate or expire rapidly
• Goods that, after delivery, have been inseparably mixed with other items

13. Legal guarantee of conformity

Eyestyle is liable for any lack of conformity which exists at the time the goods are delivered and which becomes apparent within three (3) years from that delivery, in accordance with Decreto-Lei n.º 84/2021 of 18 October (Portugal), transposing Directive (EU) 2019/771, and with Articles 114 et seq. of Real Decreto Legislativo 1/2007 (Spain).

In case of a lack of conformity, the consumer may require repair, replacement, a proportionate reduction of the price or the termination of the contract, under the conditions provided by the applicable law. The legal guarantee applies free of charge and in addition to any commercial warranty offered by the manufacturer.

14. Defective or incorrect items

If a product arrives damaged, defective or different from the order, please contact [email protected] within a reasonable time and include your order number together with photographs of the product and packaging. Eyestyle will arrange a free return and either replace the item, refund the amount paid, or offer another suitable solution.

15. Customer obligations

The customer agrees to provide accurate and complete information at checkout, to use the products for their intended purpose and in accordance with the manufacturer's instructions, and not to use the website to place fraudulent orders or attempt to circumvent its security. Eyestyle may cancel orders or suspend accounts when a serious breach of these obligations is detected.

16. Intellectual property

All content published on eyestyle.pt — including text, images, logos, trademarks, software and layout — is owned by Eyestyle or used under licence and is protected by intellectual-property laws. Any reproduction, distribution, public communication or modification requires the prior written authorisation of Eyestyle, except for private, non-commercial use.

17. Limitation of liability

Eyestyle's liability towards the consumer is limited to the amount actually paid for the order in question, except in cases of wilful misconduct, gross negligence or when a higher limit is mandatorily set by law. Nothing in these Terms excludes or limits any statutory consumer right that cannot be waived under Portuguese or Spanish law.

18. Personal data

Personal data collected in connection with orders placed on eyestyle.pt is processed in accordance with our Privacy Policy, which forms an integral part of these Terms.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the original intent.

20. Applicable law and jurisdiction

These Terms are governed by Portuguese law. Without prejudice to the mandatory rules of consumer protection that grant consumers the right to bring proceedings before the courts of their place of residence, any dispute arising from or in connection with these Terms is subject to the exclusive jurisdiction of the courts of the district where Eyestyle has its registered office.

21. Out-of-court dispute resolution

In accordance with Article 18 of Lei n.º 144/2015 of 8 September (Portugal), you are informed that Portuguese consumers can address disputes to the competent arbitration centres listed at https://www.consumidor.gov.pt/parceiros-iec/centros-de-arbitragem-de-conflitos-de-consumo.aspx. Spanish consumers can contact Junta Arbitral de Consumo at https://www.consumo.gob.es/es/consumo/arbitraje-consumo. Eyestyle will engage in good faith with any alternative dispute resolution procedure that is legally applicable.

22. Subscription-based purchases

Some Eyestyle products (currently contact lenses and lens-care solutions) may be purchased as a subscription, with automatic recurring deliveries at the frequency you choose at checkout. Subscription purchases are subject to the following additional terms, which apply on top of the rest of these Terms.

Recurring billing. By placing a subscription order you authorise Eyestyle to charge your saved payment method for each recurring delivery, on the schedule and for the amount disclosed at checkout and confirmed by email. The pre-contractual disclosure, your acknowledgement of it, and the version of these Terms in force are recorded with the subscription as required by Article 5 of Decreto-Lei n.º 24/2014 (Portugal) and Article 60 of Real Decreto Legislativo 1/2007 (Spain).

Minimum duration. Each subscription has a minimum duration of three (3) months, equivalent to three successful charges at the frequency you selected. The earliest date on which you may cancel without penalty is shown to you before checkout and on every order confirmation email. After the minimum duration, the subscription continues automatically and you may cancel at any time.

Right of withdrawal. The 30-day right of withdrawal under section 11 of these Terms applies only to the FIRST delivery of a subscription. As provided by Article 17 of Decreto-Lei n.º 24/2014 and Article 103 of Real Decreto Legislativo 1/2007, the right of withdrawal does not apply to subsequent deliveries of sealed health products (contact lenses, lens-care solutions, eye drops) once they have been opened. You may still cancel the subscription at any time after the minimum duration to stop future deliveries.

Payment failure. If a recurring charge fails for any reason — card declined, expired, blocked, requiring strong customer authentication that the issuer no longer recognises — Eyestyle will pause the subscription and notify you by email. We will not retry the charge or attempt new ones until you update your payment method or complete the authentication via your account page. We will not cancel the subscription on your behalf for payment failures.

How to cancel. You can cancel any time after the minimum duration directly from the My Subscriptions page in your account, or by writing to [email protected]. Cancellation takes effect immediately for future deliveries; orders that have already been shipped or are in transit are not refunded. Confirmation of cancellation is sent in writing by email as required by Article 11 of Directive 2011/83/EU.

Changes to a subscription. If you need to change the prescription on file, the delivery address or the payment method, contact [email protected] before the next charge date. We do not currently support changing the interval or the items of an active subscription — to do so, cancel the existing subscription after its minimum duration and start a new one.

23. Changes to these Terms

Eyestyle may update these Terms to reflect changes to the service, to its processors or to the applicable law. The version that applies to a specific order is the one in force at the time the order is placed, which is archived and sent with the order confirmation. Last updated: 2026-04-08.