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Free shipping on orders over €50

Shipping and Delivery

Eyestyle ships from its warehouse in Vigo (Spain) and offers in-store pickup at Loja Famalicão (Portugal). This Shipping Policy forms an integral part of our Terms and Conditions of Sale and is referenced there.

1. Delivery area

Eyestyle delivers to the following destinations at launch:

  • Mainland Portugal and Spain
  • Balearic Islands
  • Azores, Madeira and Canary Islands (longer lead times, see below)
  • Ceuta and Melilla (longer lead times)

2. Shipping rates

Rates are shown in euros, include VAT and are calculated at checkout before you confirm the purchase:

  • Standard shipping: €5 for orders below €50
  • Standard shipping: free for orders at €50 or above
  • Delivery to a DPD or CTT pickup point: €3
  • Pickup at Loja Famalicão: free (see section 5)
  • Islands surcharge: an extra flat fee may be shown at checkout for Canary Islands, Ceuta and Melilla; it will always be visible before payment

3. Estimated delivery times

The times below are estimates from the moment the order is dispatched and exclude the processing day:

  • Mainland Portugal: 2 to 4 business days
  • Mainland Spain: 2 to 5 business days
  • Balearic Islands: 3 to 6 business days
  • Azores, Madeira, Canary Islands: 5 to 10 business days
  • Ceuta and Melilla: 5 to 10 business days

4. Order processing

Orders placed before 14:00 (Europe/Lisbon time) on a business day are normally dispatched the same day. Orders placed later, on weekends or on public holidays are dispatched on the next business day. You will receive an email confirming the dispatch with the tracking information.

5. Pickup at Loja Famalicão

As an alternative to home delivery, you can choose to pick up your order at Loja Famalicão (Rua S. João de Deus, 148, 4760-162 Vila Nova de Famalicão, Portugal), at no shipping cost. Pickup orders are prepared within one to three business days; you will receive an email when the order is ready to collect. Bring a valid ID and the order number.

6. Tracking

A tracking code and link are sent by email as soon as the carrier takes custody of the parcel. You can also follow your order from the "My orders" area of your Eyestyle account.

7. Failed or delayed deliveries

If the parcel has not arrived within the estimated window, please contact [email protected] with your order number. We will open a carrier investigation and keep you updated. If the carrier is unable to deliver after the usual number of attempts and returns the parcel to us, we will contact you to arrange redelivery or a refund.

8. Damaged parcels on arrival

If the parcel is visibly damaged when it is delivered, please note this on the carrier's proof of delivery (if possible) and contact [email protected] within 48 hours, attaching photographs of the package and the items. Eyestyle will arrange a free return and either replace the goods or refund the order, in accordance with the Terms of Sale.

9. Taxes and customs

Because deliveries are limited to Portugal and Spain, no additional customs duties are charged. The price you see at checkout is the final total payable.